Frequently Asked Questions

  • Is Comcast selling electricity and natural gas?

    No, Everyday Energy, a subsidiary of Crius Energy, LLC and a licensed electricity and natural gas supplier, is supplying service to residential customers under the “Energy Rewards” brand name.
  • Who is Everyday Energy?

    Everyday Energy is a licensed electricity and natural gas supplier providing service to consumers and is a wholly owned subsidiary of Crius Energy, LLC.
  • Why is Comcast offering Energy Rewards?

    Energy Rewards was created to give customers exclusive “energy choice” options so you can take advantage of electricity and natural gas supply alternatives with greater confidence and ease. It’s a great value for customers to help them save money on their monthly energy cost.
  • What is deregulation “energy choice”?

    Prior to the 1990s, every state in the United States regulated its energy industry. There was only one company (the local utility) that was responsible for all components of your energy service. Under deregulation, your local utility still exclusively manages the delivery of your power, but the supply, or generation, has been opened to competition for suppliers such as Energy Rewards to buy energy on the wholesale market, offer a selection of affordable, responsible energy products and then sell it to customers like you.
  • Who do I contact if there is a problem or emergency with my electricity or natural gas service?

    You simply call your local utility company like you always have. Your utility company is still responsible for ensuring electricity and/or natural gas service is delivered to your home and for responding to any emergencies even after you switch your energy supply service.
  • Will I get a new bill once I switch?

    No, your local utility will continue to send your energy bill each month. Once you’ve switched to Energy Rewards, your bill will include the Energy Rewards supply charges.
  • Will my electricity charges be on my Comcast bill?

    No, you’ll continue to receive one consolidated bill from your local utility that includes charges from Energy Rewards. There is no change to your Comcast bill when you enroll in Energy Rewards.
  • Can I cancel at any time?

    Yes, you can cancel your service at any time. TX customers can call 1-844-687-5503, while customers in all other states can call 1-844-684-5506 to cancel service.  Please refer to your original contract for any applicable early termination fees.  As of September 1, 2016, Energy Rewards’s current early termination fees are as follows: (i) If you are an IL or CT customer, there will be a $50 early termination fee; (ii) For all other states, there will be a $50 early termination fee for 6 month fixed rates, and a $125 termination fee for all other fixed terms.
  • What is “clean” energy and how is it different than traditional energy?

    Clean energy is produced using renewable resources, like solar and wind, and releases no emissions, unlike traditional fossil fuel sources, which release carbon and other harmful gases.
  • Where will my electricity come from?

    You will continue to receive electricity through your local utility’s power lines. Energy Rewards works to find wind energy sources to produce renewable energy credits that can offset the dirty power on the grid.
  • How long does it take to switch to Energy Rewards?

    The sign-up process is simple and can be completed entirely online. It typically takes your local utility up to 1-2 billing cycles to complete the switch, but there is nothing you need to do after enrolling.
  • Who do I call in case of an emergency or outage?

    Your local utility company will continue to ensure electricity or gas service is delivered to your home and respond to emergencies. Simply contact your local utility company like you always have in the event of an outage or emergency.
  • What happens at the end of my fixed rate term?

    Prior to the end of your fixed rate term, you will be sent a renewal letter detailing your future product options. If you do not select a new plan prior to the end of your term, for your convenience you will be automatically renewed into the rate plan specified in your renewal notice.
  • Do I have to be a Comcast customer to enroll in Energy Rewards?

    No, you do not need to be a Comcast customer to enroll in Energy Rewards.

Frequently Asked Questions for PA, IL, NJ, and CA Markets

  • Will I get a new bill once I switch?

    No, your local utility will continue to send your energy bill each month. Once you’ve switched to Energy Rewards, your bill will include the Energy Rewards supply charges.
  • Can I cancel at any time?

    Yes, you can cancel your service at any time. TX customers can call 1-844-687-5503, while customers in all other states can call 1-844-684-5506 to cancel service.  Please refer to your original contract for any applicable early termination fees.  As of September 1, 2016, Energy Rewards’s current early termination fees are as follows: (i) If you are an IL or CT customer, there will be a $50 early termination fee; (ii) For all other states, there will be a $50 early termination fee for 6 month fixed rates, and a $125 termination fee for all other fixed terms.
  • Can I call in to get help?

    Yes, you can call our customer service number at (844) 737-3227 to answer questions about the program, update your personal information, and find out about your plan options.
  • How long will my fixed rate term last?

    Your fixed rate term will begin once your utility switches your account to Energy Rewards and will last for the number of monthly billing cycles detailed on your enrollment documentation and welcome letter.
  • What will happen at the end of my fixed rate term?

    Prior to the end of your fixed rate term, you will be sent a renewal letter detailing your future product options.  If you do not select a new plan prior to the end of your term, for your convenience you will be automatically renewed into the rate plan specified in your renewal notice.