Frequently Asked Questions

  • Is Comcast selling electricity and natural gas?

    No, Everyday Energy, a subsidiary of Crius Energy, LLC and a licensed electricity and natural gas supplier, is supplying service to residential customers under the “Energy Rewards” brand name.

  • Who is Everyday Energy?

    Everyday Energy is a licensed electricity and natural gas supplier providing service to consumers and is a wholly owned subsidiary of Crius Energy, LLC.
  • Do I have to be a Comcast customer to enroll in Energy Rewards?

    No, you do not need to be a Comcast customer to enroll in Energy Rewards. If you would like to sign up for Comcast residential services please visit www.comcast.com or call 1-800-COMCAST.

  • Why is Comcast offering Energy Rewards?

    Energy Rewards was created to give customers exclusive “energy choice” options so you can take advantage of electricity and natural gas supply alternatives with greater confidence and ease. It’s a great value for customers to help them save money on their monthly energy cost.
  • What is deregulation “energy choice”?

    Prior to the 1990s, every state in the United States regulated its energy industry. There was only one company (the local utility) that was responsible for all components of your energy service. Under deregulation, your local utility still exclusively manages the delivery of your power, but the supply, or generation, has been opened to competition for suppliers such as Energy Rewards to buy energy on the wholesale market, offer a selection of affordable, responsible energy products and then sell it to customers like you.

  • Who do I contact if there is a problem or emergency with my electricity or natural gas service?

    You simply call your local utility company like you always have. Your utility company is still responsible for ensuring electricity and/or natural gas service is delivered to your home and for responding to any emergencies even after you switch your energy supply service.
  • Will I get a new bill once I switch?

    No, your local utility will continue to send your energy bill each month. Once you’ve switched to Energy Rewards, your bill will include the Energy Rewards supply charges.
  • Will my electricity charges be on my Comcast bill?

    No, you’ll continue to receive one consolidated bill from your local utility that includes charges from Energy Rewards. There is no change to your Comcast bill when you enroll in Energy Rewards.
  • Can I cancel at any time?

    Yes, you can cancel your service at any time. TX customers can call 1-844-687-5503, while customers in all other states can call 1-844-684-5506 to cancel service.  Please refer to your original contract for any applicable early termination fees.  As of September 1, 2016, Energy Rewards’s current early termination fees are as follows: (i) If you are an IL or CT customer, there will be a $50 early termination fee; (ii) For all other states, there will be a $50 early termination fee for 6 month fixed rates, and a $125 termination fee for all other fixed terms.

Frequently Asked Questions for PA, IL, NJ, and CA Markets

  • Will I get a new bill once I switch?

    No, your local utility will continue to send your energy bill each month. Once you’ve switched to Energy Rewards, your bill will include the Energy Rewards supply charges.

  • Can I cancel at any time?

    Yes, you can cancel your service at any time. TX customers can call 1-844-687-5503, while customers in all other states can call 1-844-684-5506 to cancel service.  Please refer to your original contract for any applicable early termination fees.  As of September 1, 2016, Energy Rewards’s current early termination fees are as follows: (i) If you are an IL or CT customer, there will be a $50 early termination fee; (ii) For all other states, there will be a $50 early termination fee for 6 month fixed rates, and a $125 termination fee for all other fixed terms.
  • Can I call in to get help?

    Yes, you can call our customer service number at (844) 737-3227 to answer questions about the program, update your personal information, and find out about your plan options.

  • How long will my fixed rate term last?

    Your fixed rate term will begin once your utility switches your account to Energy Rewards and will last for the number of monthly billing cycles detailed on your enrollment documentation and welcome letter.
  • What will happen at the end of my fixed rate term?

    Prior to the end of your fixed rate term, you will be sent a renewal letter detailing your future product options.  If you do not select a new plan prior to the end of your term, for your convenience you will be automatically renewed into the rate plan specified in your renewal notice.

Frequently Asked Questions for Texas

  • What is the ESI ID?

    In the state of Texas, an ESI ID is a 17 or 22-digit number used to identify a unique point of electric service delivery to a premise (your home or business).

    You can find your ESI ID number on your electric bill.

  • How long will it take for Energy Rewards to become my new electricity provider?

    A standard switch usually takes one to seven days.  You can also self-select your switch date up to 90 days out and you can also select a priority switch/move-in to take place within one or two business days.  Note that we will pass along any charge from the utility for self-selected and priority switches.

  • Is there an early termination fee associated with this program? How does it work?

    Yes, if you terminate before the end of the program, you will be charged $20 per month remaining on your contract.

  • Are there any program fees associated with Energy Rewards?

    Yes, there is a monthly base charge of $4.95. 

  • Does Energy Rewards require a deposit to enroll in service?

    If your FICO credit score is below 600, you will be required to mail in a deposit of $225 to enroll.  You may also be eligible for budget billing.  Certain individuals are eligible for deposit waivers based on protected status (such as victims of family violence, elderly with good payment history). Please contact our customer care department for more information.

  • Do you offer budget billing?

    Yes, per Texas law, some customers can take advantage of the budget billing program.  Budget Billing lets you pay approximately the same amount for your utilities each month.  We calculate your monthly payment by adding together utility service averages based on usage information and days of service. After you have been on Budget Billing for six months, we will review and update your monthly budget payment to ensure it is an accurate reflection of your usage.  Adjustments to your payments include any debits and credits accumulated in the past year.

    Credits are not refunded unless you cancel Budget Billing.

    If you are a new customer, we calculate the monthly payment based on the history of the premises.

  • Where can I pay my Energy Rewards bill?

    You can pay by mailing in a payment with your bill or bring your bill to Fidelity Express to pay in person.  You can find a Texas location near you at http://www.fidelityexpress.com:2211/cgi-bin/findbpgp.cgi?parm=1816.

  • Where do I go to pay my bill online? What else can I do online?

    You can use our My Account portal, located at https://myaccount.comcastenergyrewards.com/login to pay your bill via credit card or ACH.  On the portal, you can also view your energy usage and update your contact information.  You can also setup recurring bill pay.

  • Can I call in to pay my bill?

    Yes, you can call our customer service number at (844) 687-5503 to pay your bill through an electronic interface.  You can also speak with a customer service rep to answer questions about the program, update your personal information, and find out about your plan options.